1. Overview

TwoWayAI ("we," "us," or "our") is committed to protecting the privacy of businesses and individuals who use our logistics operations platform. This Privacy Policy describes what information we collect, how we use it, and your rights with respect to that information.

2. Information We Collect

We collect the following categories of information:

Account information: Name, email address, and business details provided during registration.
Operational data: Job records, driver profiles, vehicle information, delivery zones, proof of delivery files, and invoice records created within the platform.
Usage data: Log data including IP addresses, browser type, pages visited, and actions performed within the Service.
Communications: Messages or support requests you send to us.

3. How We Use Your Information

We use collected information to:

Provide, maintain, and improve the Service
Authenticate users and enforce account security
Generate and maintain operational records including jobs, assignments, and invoices
Respond to support inquiries
Monitor and analyze usage to improve product performance
Comply with legal obligations

4. Data Isolation

Each business account operates in a logically isolated environment. Data belonging to your Business — including jobs, drivers, vehicles, and financial records — is not accessible to other businesses using the platform. We do not share business data across accounts.

5. Data Sharing

We do not sell your personal information. We may share information with:

Service providers: Third-party vendors who assist in operating the platform (hosting, authentication, monitoring), under strict data processing agreements.
Legal compliance: When required by law, court order, or governmental authority.
Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to users.

6. Authentication

Account authentication is handled by Clerk, a third-party identity provider. Passwords and authentication credentials are managed by Clerk and are not stored directly by TwoWayAI. Clerk's privacy practices are governed by their own privacy policy.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Financial records and job history may be retained for a longer period to satisfy legal and audit obligations. Upon account deletion, personal data is removed in accordance with our retention schedule.

8. Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. All data is transmitted over encrypted connections (TLS). However, no system is entirely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at info@twowayai.com. We will respond within the timeframe required by applicable law.

10. Cookies

We use session cookies and local storage to maintain authentication state and user preferences. We do not use third-party advertising or tracking cookies.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact

For privacy-related questions or requests, contact us at info@twowayai.com.