1. Agreement to Terms

By creating an account or using TwoWayAI ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all users, including business administrators, dispatchers, fleet owners, and drivers.

2. Description of Service

TwoWayAI is a logistics operations platform that enables businesses to create freight jobs, assign drivers, track deliveries, capture proof of delivery, and generate invoices. The Service is provided on a software-as-a-service basis.

3. Account Registration

You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Multi-Tenant Use

Each business account ("Business") operates in an isolated environment. Data belonging to one Business — including jobs, drivers, vehicles, operating areas, and invoices — is not accessible to other Businesses. You may not attempt to access data belonging to other Businesses.

5. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any regulations
Attempt to gain unauthorized access to any part of the Service or its infrastructure
Interfere with or disrupt the integrity or performance of the Service
Reverse engineer, decompile, or otherwise attempt to extract source code
Use the Service to transmit fraudulent, misleading, or deceptive information

6. Financial Records and Invoicing

Invoices are generated automatically upon proof of delivery upload. Once a job reaches the delivered state and a proof of delivery is recorded, the associated financial record — including gross price and driver payout — is locked and cannot be modified. TwoWayAI does not process payments. Billing and collection occur outside the platform.

7. Operational Tracking & Consent

By using TwoWayAI, you consent to the platform's operational tracking features, which are necessary to provide core services. These include:

Job progress tracking and status updates
GPS and location data collection during active jobs
Driver assignment and dispatch logging
Route and delivery activity recording
Communication logging related to job operations

Location data is only collected during active job sessions. Drivers may deny location permissions, but doing so may limit platform functionality and may result in job reassignment.

8. Location Tracking & Driver Monitoring

Location Tracking

TwoWayAI uses GPS and location tracking technology to monitor driver location and job progress in real time. By using the TwoWayAI platform as a driver, you consent to the collection and use of your location data while you are actively on a job.

Location tracking:

Is active only during assigned jobs
Is visible to your assigned dispatcher and fleet owner
Is used solely for job management, route optimization, and proof of delivery
Is not sold or shared with third parties

Drivers may not disable location tracking while actively on a job. Doing so may result in job reassignment or account suspension.

Data Retention

TwoWayAI retains the following data for a minimum of 12 months after job completion:

GPS location history for completed jobs
Proof of delivery photos and documents uploaded during a job
Job receipts and invoices
Status updates and timestamps

This data is retained to support billing disputes, insurance claims, regulatory compliance, and audit requirements. After the retention period, data is permanently deleted unless required by law to be kept longer.

Consent

By accepting a job through TwoWayAI, drivers confirm they have been informed of and consent to the location tracking and data retention practices described above.

9. AI & Automation Disclaimer

TwoWayAI includes artificial intelligence features such as dispatch assistance, route suggestions, automated logging, workflow progression, and translation tools. These features are provided for convenience and operational efficiency.

AI-generated recommendations, translations, route estimates, dispatch suggestions, and automated outputs are not guaranteed to be accurate. Users are responsible for verifying AI-generated information before acting on it. TwoWayAI is not liable for decisions made based on AI outputs.

Automated systems will not take action on active jobs without explicit user confirmation.

10. Communication Consent

By using TwoWayAI, you consent to receiving operational communications related to platform activity, including:

Job assignments and dispatch notifications
Invoice and payment confirmations
Driver invite links and onboarding messages
Compliance reminders and document expiry alerts
Platform updates and account notifications

Communications may be delivered via email, SMS, or in-app notification. You can manage notification preferences in your account settings. Standard messaging rates may apply for SMS communications.

11. Uploaded Content & Proof of Delivery

Users may upload photos, documents, signatures, and other content through the platform, including proof of delivery (POD) photos, compliance documents, and invoices. You retain ownership of all content you upload. By uploading content, you grant TwoWayAI a limited license to store, process, and display that content as necessary to provide platform services. We do not sell or share your operational content with third parties except as required to deliver our services.

12. Independent Contractor Relationship

TwoWayAI is a technology platform that connects brokers, fleet owners, and drivers. We are not an employer, staffing agency, or party to any employment relationship between platform users.

Drivers using TwoWayAI are independent contractors or employees of their respective fleet or business. TwoWayAI does not direct, supervise, or control the work of drivers and is not responsible for their actions or conduct during jobs.

Brokers and fleet owners are solely responsible for compliance with applicable labor laws, driver classification requirements, and employment regulations in their jurisdiction, including FMCSA guidelines where applicable.

13. Third-Party Services

TwoWayAI integrates with third-party providers to deliver platform features. These may include payment processors, mapping services, AI providers, email and SMS delivery services, navigation applications, and cloud infrastructure.

The availability and performance of third-party services may vary and are outside our control. TwoWayAI is not liable for disruptions, errors, or failures caused by third-party providers. Your use of integrated third-party services may be subject to their own terms and privacy policies.

14. Platform Conduct & Account Termination

Prohibited Conduct

Users of TwoWayAI, including brokers, fleet owners, and drivers, agree not to engage in any of the following:

Misrepresenting load details, pricing, or payment terms to drivers or fleet owners
Withholding or delaying payment owed to drivers or fleets without legitimate dispute
Double brokering loads without authorization
Coercing, threatening, or manipulating drivers or fleet owners
Fraudulent invoicing or billing practices
Any conduct that violates federal or state trucking regulations (FMCSA guidelines)
Using the platform to facilitate illegal activity of any kind

Platform Removal

TwoWayAI reserves the right to suspend or permanently remove any user, including brokers, from the platform at its sole discretion if they are found to be engaging in unethical, fraudulent, or harmful conduct toward other platform participants.

Removal may occur:

Immediately and without prior notice if the conduct poses a risk to other users
After investigation of a reported complaint
Upon confirmation of regulatory violation

Removed users forfeit access to the platform and any associated accounts. TwoWayAI is not liable for any business losses resulting from account termination due to conduct violations.

Reporting Violations

Users who experience or witness unethical conduct on the platform can report it directly at jobs@twowayai.com. All reports are reviewed confidentially.

15. International Use & Data

TwoWayAI is currently operated from the United States. If you access the platform from outside the United States, including from the European Union or United Kingdom, you are responsible for compliance with local laws applicable to your use.

For users in the European Union, we are committed to handling personal data in accordance with applicable data protection regulations. Additional terms may apply for EU-based operations.

16. Intellectual Property

TwoWayAI and all associated software, trademarks, logos, and content are the exclusive property of TwoWayAI and its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your internal business operations.

17. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. TwoWayAI does not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

18. Limitation of Liability

To the maximum extent permitted by law, TwoWayAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to:

Delivery delays, missed pickups, or failed routes
Tracking inaccuracies or GPS errors
Service interruptions or platform downtime
Losses arising from AI-generated recommendations
Actions or conduct of drivers, brokers, or fleet owners
Data loss due to third-party service failures

Our total liability to you shall not exceed the fees paid by you in the twelve months preceding the claim.

19. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of data as described in the Privacy Policy.

20. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the effective date. Continued use of the Service after changes constitutes acceptance of the revised Terms.

21. Contact

For questions about these Terms, contact us at info@twowayai.com.