Simple by design
From your first job to a paid invoice — in under an hour.
TwoWayAI is built for dispatch teams that don't have time to learn complicated software. Here's exactly how a job moves through the platform from start to finish.
Set up your operation
Self-serviceAdd your drivers and vehicles — then you're dispatching.
Create your company profile and invite your team. Add drivers with their vehicle types. Optionally group them into operating areas like 'New England' or 'Southeast' for filtering and dispatch priority. There's no IT setup, no implementation consultant, and no demo required before you can log in.
- Create your business profile
- Invite dispatchers and drivers by email
- Add drivers with vehicle type (flatbed, box truck, cargo van, etc.)
- Optionally create operating areas for regional organisation
Set up your operation
Add your drivers and vehicles — then you're dispatching.
Create a job
~2 minutesEnter the details and the job is live immediately.
Fill in pickup address, dropoff address, customer name, price, driver payout, service tier, and vehicle type. The job goes live the moment you save it. No approval queues, no back-and-forth.
- Pickup and dropoff address
- Customer name (or select from your customer list)
- Gross price and driver payout
- Service tier: same-day, expedited, or next-day
- Vehicle type and optional operating area
Create a job
Enter the details and the job is live immediately.
Assign a driver
~30 secondsPick from your active fleet. The driver is notified immediately.
Select a driver from your roster. The job appears in their app instantly. From there, the driver accepts the job and is ready to go — no call required, no text confirmation needed.
- Filter drivers by operating area and vehicle type
- Job appears in driver's app on assignment
- Driver can accept or flag issues from their screen
- Dispatcher sees confirmation in real time
Assign a driver
Pick from your active fleet. The driver is notified immediately.
Driver tracks the delivery
Job durationReal-time status updates from pickup to delivery.
Drivers update their status at each stage: en route to pickup, arrived at pickup, picked up, in transit, delivered. Every status change is timestamped and visible to dispatchers in real time — no manual check-in calls.
- En route → arrived → picked up → in transit → delivered
- Every status change timestamped and logged
- Dispatcher sees live job status on the dispatch board
- Optional: share a job link with external partners
Driver tracks the delivery
Real-time status updates from pickup to delivery.
Driver uploads proof of delivery
~30 secondsPhoto captured at delivery. Invoice created in the same action.
The driver takes a photo at the delivery location and uploads it through their app. TwoWayAI immediately generates a complete invoice — customer name, route, pricing, billing terms — with financials locked. Nothing can be changed after this point.
- Driver photos delivery from their phone
- Invoice auto-generated on POD upload
- Gross price, driver payout, and margin locked
- No edits possible after delivery — full audit trail
Driver uploads proof of delivery
Photo captured at delivery. Invoice created in the same action.
Send a payment link and get paid
~1 minuteOne click to send. Customer pays online. Money in your account in 2 days.
From the invoice page, click 'Send Payment Link.' The customer receives a Stripe-powered checkout link where they pay by card. When they pay, the invoice is automatically marked paid in TwoWayAI. Funds go directly to your connected Stripe account — no intermediary holds.
- Requires Stripe Connect on Growth or Network plan
- Payment link sent directly to the customer
- Invoice auto-marked paid on customer payment
- Funds deposited to your Stripe account in ~2 days
Send a payment link and get paid
One click to send. Customer pays online. Money in your account in 2 days.
Common questions
Does the driver need to download an app?
No. Drivers access their jobs through a mobile-optimized web page. Any smartphone browser works — no App Store download required.
What happens if I don't use Stripe?
Stripe Connect is optional and available on Growth and Network plans. Without it, invoices are still auto-generated at POD. You just collect payment outside the platform (check, bank transfer, etc.) and mark it paid manually.
Can I share a job with a driver who isn't in my account?
Yes. Use the shared job link feature. Anyone with the link can view job details, update status, and upload proof of delivery — without a TwoWayAI account.
How long does setup take?
Setup is self-service and basic setup can begin immediately after signing up. There's no onboarding call required and no implementation consultant involved.